We're here for every retailer, every day
Whether you're a retailer with a transaction issue, a business exploring a partnership, or a journalist working on a story — there's a direct line for you below.
Reach the right team, first time
Four channels, each routed to the team that can actually help.
Retailer Support
+91 9718792252
Mon–Sat, 9 AM – 8 PM IST. For transaction issues, disputes and account help.
Business & Partnerships
trovinaglobalpvtltd@gmail.com
Distributor, API and partnership enquiries.
Media & Press
trovinaglobalpvtltd@gmail.com
Press enquiries, interviews and media kits.
Grievance Redressal
trovinaglobalpvtltd@gmail.com
Unresolved complaints are escalated within 48 hours.
Send us a message
Prefer writing it out? Fill in the form and the right team will get back to you.
- We reply within one business day
- Include your transaction reference for faster resolution
- Your information is never shared with third parties
Transaction failing right now? Skip the form — call Retailer Support at +91 9718792252 for immediate help.
Head Office
TROVINA GLOBAL PRIVATE LIMITED
OFFICE No.605, BEST SKY TOWER
F-5, NETAJI SUBHASH PLACE
PITAMPURA DELHI-110034
Visits are by appointment only — Pay4done is a technology platform, not a bank branch. For account or transaction help, use Retailer Support above.
Support hours
- Monday – Saturday
- 9 AM – 8 PM IST
- Sunday & public holidays
- Closed
Before you reach out
How quickly will I get a response?+
Retailer support responds the same business day. Partnership and media enquiries are answered within 2–3 business days.
I'm not a retailer yet — can I still reach out?+
Yes. Use the Business & Partnerships channel or the form above, and our team will get back to you with next steps.
How do I report a failed or disputed transaction?+
Call the Retailer Support line with your transaction reference number ready — most disputes are resolved within 48 hours.
Ready to grow your shop's income?
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